Business Writing for Employees
The ability to write effectively is a skill every employee needs to possess. This online employment training course is designed to review important writing techniques that can help employees make the most of their business communications. At the end of this training session trainees will be able to identify the characteristics of good busines
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Time Management Skills for Employees
This online time management training course will teach employees how to gain control over their time so that they can work more efficiently and productively. This course suggests ways that employees can make better use of their time and accomplish more with less effort. By the end of this training course, employees will be able to identify and elim
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Conflict Resolution for Employees
Whether it’s at work, at home, with friends or neighbors, disagreements between people happen. When they do, you need to be able to manage and resolve conflicts successfully to achieve the best outcome for you and for those with whom you are in conflict. During this session we’re going to show you some basic conflict resolution skills and tec
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Phone Skills
The main objective of this online employment training course is to cover the basic phone skills needed to be a successful customer service representative. At the end of this training session trainees will be able to answer the phone professionally and effectively, handle transfers and holds successfully, make the most of opportunities to call
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Email Best Practices for All Employees
The objective of this online employment training course is help trainees make the most efficient use of electronic correspondence. At the end of this training session trainees will be able to understand our e-mail policy, manage e-mail volume and storage effectively, present a professional image in e-mail, produce clear, concise messages, and
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